FAQ

Frequently Asked Questions.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal and store credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

WHAT CURRENCY ARE PRICES DISPLAY IN?

Our products are priced in USD. But our store will automatically convert the price to your local currency.

The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Smart Stock Online LLC.

HOW DO I GET MY ORDER RECEIPT?

When you complete your order checkout process, You will immediately receive your order confirmation email from us.

If you have not received this order confirmation email in hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

Please contact our Customer Service at support@smartstockonline.com for assistance.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

To change your order shipping information, please contact us immediately at support@smartstockonline.com with the correct shipping address.

We can change a shipping address if the order has not been processed yet. so be sure to notify us as soon as possible.

Usually within 12hrs or less after your purchase.

CAN I CANCEL MY ORDER FOR ANY REASON?

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items would have been shipped and you have to send them back to us once they reach you.

SHIPPING

DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide.

However, due to some postal problems, we can’t deliver a shipment to the military areas and some selected countries.

HOW WOULD YOU SHIP MY ORDER?

We ship through USPS within the USA. Outside the USA, we use your country's postal service (e.g. Royal Mail, Canada Post, Australia Post, etc).

WHAT IS YOUR SHIPPING TIME?

All orders are shipped from our warehouse within 3 business days. During peak periods, please allow for up to 6 business days for dispatch.

Priority Shipping & Handling orders are shipped from our warehouse within 24 hours.

For the health and safety of our employees, we have limited the number of employees in our warehouse, so please expect a delay of up to 2-3 days in the processing of your shipment.

Delivery times depend on the destination but on average 7-15 business days once shipped.

Below are the average delivery times for specific countries. Please note these are the average delivery times... your package may arrive days sooner or 5 days later.

      •Austria - 12 Days
      •Australia - 13 Days
      •Belgium - 9 Days
      •Brazil - 24 Days
      •Canada - 18 Days
      •Croatia - 15 Days
      •Denmark - 13 Days
      •Estonia - 12 Days
      •Finland - 12 Days
      •France - 10 Days
      •Germany - 11 Days
      •Greece - 25 Days
      •Hong Kong - 11 Days
      •Hungary - 14 Days
      •Ireland - 13 Days
      •Israel - 14 Days
      •Italy - 13 Days
      •Japan - 7 Days
      •Latvia - 23 Days
      •Lithuania - 17 Days
      •Luxembourg - 12 Days
      •Malta - 18 Days
      •Mexico - 7 Days
      •Netherlands - 9 Days
      •New Zealand - 17 Days
      • Norway - 23 Days
      •Poland - 12 Days
      •Portugal - 13 Days
      •Russia - 17 Days
      •Saudi Arabia - 30 Days
      •Spain - 13 Days
      •South Korea - 13 Days
      •Sweden - 13 Days
      •Switzerland - 14 Days
      •United Kingdom - 9 Days
      •United States - 9 Days
All shipping times exclude clearance/customs delays.

While we strive to deliver goods in the time frame we specify, we rely on third-party shipping companies to facilitate our customer deliveries for us. We cannot guarantee or accept liability for deliveries made outside of this time frame.

If your shipment takes longer to get to you than usual, we thank you in advance again for understanding that many delivery services are experiencing major disruptions due to the Covid-19 pandemic.

If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

Smart Stock Online LLC is not responsible if your package is missing or because of an incorrect shipping address provided by you.

Smart Stock Online LLC is not responsible for lost, stolen, and undelivered packages confirmed to be delivered to the address entered for an order. Upon inquiry, Smart Stock Online LLC will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

If you need help with tracking your order, please contact us at support@smartstockonline.com and we’ll be happy to help you.

WHAT ARE YOUR SHIPPING RATES?

Our shipping COST and VAT will be calculated and displayed during checkout, it is based on your location/destination,

*International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be.

For more information regarding your country's customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes, and other fees collected upon delivery.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system..

I HAVEN'T RECEIVED MY ORDER YET, WHAT COULD BE WRONG?

If you have any concerns with your order, please contact our Support Team at support@smartstockonline.com and they will be glad to assist you. Most emails are answered within 1 business day.

WHERE IS THE REST OF MY ORDER?

When you order multiple items at a time, they may be shipped separately.

So don't panic if you don't receive all of your items at once…they are on the way.

If you have any concerns with your order, please contact our Support Team at support@smartstockonline.com and they will be glad to assist you. Most emails are answered within 1 business day.

TRACKING

HOW DO I TRACK MY ORDER?

When your order ships, We will send you an email with your order tracking number. The shipping confirmation email will be sent to the email that you

provided when placing your order. It will guide you on how to track your package.

Please note that the tracking information will be available 2-5 days after you have received your shipping confirmation email.

WHY CAN'T I TRACK MY ORDER?

You should see tracking events within 48-72 hours after you have received the tracking number.

The reason for the time lag is that in most cases, it takes a couple of days for the tracking number to show up in the courier's tracking system.

If your tracking number doesn't show any information about your package, please track it again later.

If you have questions about your order or need assistance with tracking your order, please contact our Customer Support Team at support@smartstockonline.com and they will be glad to assist you.

Most emails are answered within 1 business day so feel free to reach out to us, should you have any questions or concern.